Halleynet Web Media

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Halleynet Terms and Conditions

Halleynet Web Media Code of Business Practice

Kenneth Halley trading as Halleynet Web Media will ensure that it complies with all relevant provisions of the Business Regulations 2003 and any future amendments. Also all relevant legislation, statutory codes and official guidance including that relating to taxation, data protection, e-commerce and telecommunications privacy. 

Our aim is to ensure any revisions or updates of relevant legislation and codes are adhered to accordingly and company guidelines and policies are followed appropriately.

For the purpose of this document the following definitions apply: The company (Halleynet Web Media), the employee (person in paid employment by Halleynet Web Media as management or on commission only working agreement), the Client (that person/s, enterprise or business seeking to utilise the services of Halleynet Web Media ).

Where a provision in this code is less stringent than that of the code of an industry sector in which the Client operates, the relevant provision of the industry sector code will apply.

Employees will openly divulge to a client of the company,  if requested to do so, that they follow the Standards of Practice required by this Code and any sector codes that may apply whilst under contractual status with the company.

Employees will at all times be aware of their responsibilities to operate and promote good practice in equality and diversity in their relationship with Clients and each other.

Employees will establish working practices in line with guidance on equal opportunities and should safeguard against unlawful or unethical discrimination.

Any Employee of the company will deal with and represent themselves to Clients, Companies and others fairly, openly, honestly and courteously at all times, and will safeguard against actions deemed to bring the Company into disrepute.

Employees will carry out their duties effectively and they will seek to improve continually their performance by continuing personal development of their knowledge and skills.  For the benefit of the client and the company the company will provide the support for such actions to occur and encourages open and frank discussions on  matters which may also improve current or future practice, welcoming all suggestions leading to overall improvement of service provision for the client.

Disclosure of any information concerning the Company or the Client should be relevant and validated in all instances.

Employees will document accurately, contemporaneously and appropriately all stages of any communication with other enterprises in particular the contact name, date and outcome of any offers of service provision.

On initial contact with a Client Employees will provide clear and accurate information about the services they may provide. They should confirm how their terms of business will be transmitted, for example by post, phone, fax or e-mail, and should maintain a record of how such information has been transmitted to each and every Client.

A clear understanding should be reached with the Client of the obligations of both employee and Client in respect of obtaining payment.

Where testimonials (from or for the Client) are presented, employees should take steps to verify the identity and relevance of the referee and wherever possible obtain additional information prior to production for publication.

Employees will treat information from Clients confidentially.  Disclosure of information or data identifying or pertaining to a client, either explicitly or implicitly, must be restricted to those involved in, or who are an integral part, of the process.

Employees will ensure that they receive from Clients all relevant information relating to the service provision requested. If requested by the Client the Employee must be able to present a comprehensive delivery of the reason for acquiring each individual piece of information and of the terms surrounding the Clients obligation to the company whilst utilising the services of Halleynet Web Media.

Employees will at all times observe the duty of confidentiality to the Client whilst providing Halleynet Web Media services.  Disclosure of information or data identifying a Client or their personal details, either explicitly or implicitly will be restricted to those involved in the actual process.

In the unusual event and wherever possible, employees will keep Clients informed of any delay in processing the application of work being pursued on behalf of the Client. In such incidences Employees should agree with the Clients the procedure they will utilise for keeping them so informed, including whether it should be the Client or the Employee that should initiate contact with the other.

Employees should, where appropriate, agree timescales within which they will return Clients telephone calls, e-mails and other correspondence, and endeavour to meet them wherever possible.

Employees should at all times make it clear to Clients that they will not divulge any personal or sensitive material offered by the Client during any of the services provided by the company. They must familiarise themselves with all policies relating to this matter and the exceptions and procedures which may require to be followed.

The above will be reviewed no less than annually and no more than bi-annually to ensuring government guidelines remain in practice by the company.

Should a client not agree with any content of these guidelines they should raise the matter in person, prior to the commencement of any service provision.