Her laptop appeared to be fine until a month ago when all browsers started to give website not found/404 errors for basic sites like google.co.uk/youtube.co.uk (though google.co.in was still accessible!). Her isp, BT, spent over an hour logged into her laptop last week and couldn’t fix it. When I Googled the strange web address google.co.uk was defaulting to I didn’t understand the search results, most seemed to be in German but the word ‘rootkit’ was common!

Having not heard from this company since the original sign-up, this email (below) from care@besthelp.co.uk arrived 2 days after BT’s remote examination of the laptop. I’m speculating something they planted in the laptop told them it was being checked over by BT??

——————————————–
“Dear Customers,

Greetings from Your computer maintenance company.

This is a Checkup mail to know whether you are having any problem with your computer or not. If you are facing any problem with your computer please feel free to contact us, you can call us or mail us on the below mentioned contact details any time between Monday to Saturday. You can also send us a mail with your Problem details, please indicate your contact number along with the mail, so that you can get a call as soon as possible

Please do not hesitate to ring us at our Help Desk Number:

US Customers can call us at :-

+1 – 877 – 623 – 9180 (Toll Free)

+1 – 626 – 239 – 3135

UK Customers can call us at :-

08082802035 (Toll Free)

+44 – 2088199827

AUSTRALIA Customers can call us at :-

61 – 1800095197 (Toll Free)

You can also mail us at

care@besthelp.co.uk and we will get back to you within 24 hours.

We will be sending you E-Mails every MONDAY to know if you are having any problems or Queries regarding your Computer. If you have you can also reply to the same mail or you can call us well. ”
—————————————————

I’ve just done a factory C-drive reset on the laptop and all seems fine again.

I’m an employee of a++++ group of industries in a similar outbound call center.
I’m now disclosing all our company’s secret out here because I’m feeling guilty to be part of a very big scam and don’t want my country’s name to tarnish. The MD of a++++ group of industries is Mr. A+++t J++++++l.
We are totally a scam and we have three processes namely The UK process where we are required to scam the nice people of the UK. The second is the US process where the same thing is done to the US people and last but not the least they recently introduced an austrailian process.
well the scamming first starts with a phone call from a british accented indian. he says ” Hello I’m david (my alias name) am i speaking with … (Your last name) then starts to tell that ur computer might have downloaded a very dangerous online infection that is very dangerous for ur computer and they came to know all about it after they saw ur IP address was blinking in their server system.
after a lot of talks they ask for money.

Facts:
1. Those errors and warnings are nothing but page faults in the operating system. Windows just logs it down.
2. There is nothing as the open gateway of the internet from where these so called infections can come.
3. There is nothing as the International Server System. These gys buy your telephone number from various companies.
4. Your IP (Internet Protocol) address cannot blink coz its not something which can report anything. Its just the identification of ur computer in the network.

DOs’
1. Hang Up the phone as soon as u hear any of rthose above said dialogues.
2. Never ever download anything or do anything they tell u to do so.
3. DO NOT CONNECT UR COMPUTER REMOTELY. DO NOT GO TO
(i) http://www.logmein123.com
(ii) http://www.ammyy.com
4. Do not ever give ur credit card details or fill any of the claimed Secured Banking Form from them. because if u come to this point then they would be able to see anything ur doing with the computers as ur computer is already connected.

please please do read it once and ask if u have any queries…

It really feels bad because of some lowlifes INDIA’s name is tarnished in front of all.
I’m an INDIAN and I’m proud to be one

OUR PRESENT ADDRESS:
/* ++++++++++++++++ */
/* | Removed | */
/* ++++++++++++++++ */

Quite an allegation.
http://whois.domaintools.com/techaviators.co.uk
** Editors note: whois details removed- you can link to it yourself if you wish

I would like to point out that I have never ever allowed anybody access to my pc, or ever handed over password details.

He navigated me to my pc log to point out the errors like you have mentioned. He then told me to enter a code followed by a web address into my pc “Run” (ON NO ACCOUNT DID I DO THIS AS I THEN NEW THEY WOULD HAVE FULL ACCESS TO MY PC) at this stage I hung up.
I did a Google search on this company, and got their WebPages, which I have to say, were very convincing.
I then saw this site giving out warnings on about these calls.

The sad thing about this, is their will be many people taken in by this scam!!

Let’s hope people will see this warning before it’s too late!
And thankyou for posting the warning for people to see

msn is ok for now.. this is version 2011 Build 15.4.3502.922 . and this is solution for the Windows Live Communications Platform has stopped working error message and crash where it says to debug or close..

They smashed a parcel of mine up and refused to pay the compensation via the insurance I had paid. A Norwich bailiff eventually got me a cheque, but it took a while – certainly the snappy bulldog who answers their phone wasn’t going to help!

In my opinion you are best off paying a little more to a reputable company.