Nonetheless- I am always fast to comment on airlines and how crap they are, especially Ryanair (Dick Turpin airways)  and Squeezyjet (cattle flights). However I am recently just back from a trip to New York and we went with KLM. I have flown with them before but the service was sort of non descript and anonymous if I am honest- I went to Warsaw that time via Schipol. It was OK  nothing good especially nothing bad. This trip was the first time I had a chance to experience their long haul service. We went Edinburgh, Amsterdam- JFK (737 then 777, outbound) and the reverse back, (747, Airbus, back). I have to say I was impressed. The Amsterdam, JFK was especially good, service was excellent, entertainment on board just made the hours vanish- they have these seat back videos but you can watch any film when it suits you so its not like a running schedule. Food was fine for an airline meal, you could have all the drink you wanted and we even had ice cream about 3/4 the way through. The flight crew were helpful and friendly and all in all it was the best long haul I have done.

The return was Ok too, it was about an hour shorter in length (the old east/west v west/east thing) and I had no complaints. Being a 747 it was a bit noisier back in Cattle class- but thats just the way 747s are, – had the same in BA‘s in the past.

Would definitely use them again, OK it was a bit of a longer journey than the direct Continental flights out of Edinburgh but hey- it was about £500 cheaper too (we booked via Expedia) and in my book the travelling day ia a dead loss anyway by the time you arrive, get through immigration, get bags and in to your hotel.